Shipping & Returns

• Refunds accepted up to 48 hours after payment.
• Funds are non-refundable after 48 hours (transfer to manufacturing).
• Exchanges available for fitting issues.
• Shipping charges for exchanges are borne by the customer.
• Custom-made products are generally non-returnable.

Standard Time: 2–15 weeks for custom/special orders depending on complexity.

Times may vary based on volume. Expected shipping dates provided at order time.

Check Compatibility

Customer responsibility to verify vehicle fitment. No returns for incorrect purchases due to incompatibility.

Worldwide Shipping

Global delivery available. Customs, duties & taxes are not included and are the customer's responsibility.

Required steps for damaged/ill-fitting products:

• Record high-quality unboxing video showing all packaging.
• Record complete installation process clearly.
• Submit both to [email protected]
• Replacement provided upon verification of defect/damage.

Optional for high-value items. We are not liable for transit loss/damage without insurance.

Dealers arranging own shipping take responsibility once goods leave our warehouse.

Tracking ID provided post-dispatch for real-time updates via courier website.

Report missing items within 48 hours. Damage requires video proof as per policy.

Liability

Not responsible for customs delays or force majeure. No liability for indirect/consequential damages from installation or use.

Warranty

Aftermarket parts have limited warranty. Void if improperly installed or modified.

Own Silent International Limited reserves the final right to approve or reject requests based on internal review.